Privacy Policy

We are QuickFacts Inc. (“QuickFacts), and we are committed to respecting and preserving the privacy of our insurance brokerage clients, and all those who access and use our website and services (including any content, documentation, and functionality offered thereon (collectively, the “Services”). This privacy policy (the “Privacy Policy”) describes how we collect, use, and disclose personal information through provision of our Services. By accessing or using the Services, you agree that you have read, understood, and agreed to be bound by this Privacy Policy. If you do not accept the terms of this Privacy Policy, you may not access or use the Services.

As part of our regular review of all our policies and procedures, we may change this Privacy Policy from time to time without notice to you. The date on which this Privacy Policy was last updated will appear at the top of this page. You should periodically review this Privacy Policy so that you are aware of any changes which might affect you. Please also carefully read our Terms of Use found at www.quickfactsinc.com/terms-of-use prior to using the Services.

Collection of your Personal Information

For the purposes of this Privacy Policy, personal information (“Personal Information”) means any information about an identifiable individual, or information that when combined with other, readily available information, may be used to identify an individual. Personal Information excludes anonymous or de-identified data that is not associated with a particular individual (“Non-identifiable Information”). 

What Personal Information do we collect?

We collect and use Personal Information from our insurance brokerage customers as follows:

• to open a QuickFacts account (such as an email address, password and username); 
• to provide access to the Services to customers (email address, password, name, username, and role at customer company);
• as otherwise described in this Policy.

We collect and use Personal Information from the employees and contractors of our insurance brokerage customers (or anyone identified by a customer as an authorized user) as follows:

• to provide access to the Services to those customer employees or contractors who have been identified by a customer as authorized users (email, name, password and username); and
• to give our customers insights into the use of our Services by employees and contractors within their organization. 

We collect and use several types of information from and about you, including:

• Personal Information, that we can reasonably use to directly or indirectly identify you, such as your name, mailing address, e-mail address, telephone number and IP address.
• Non-identifiable Information, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users accessing a specific Services feature, or to provide other user insights to our customers.
• Technical information, including your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Services, and usage details.
• Non-personal details about your Services interactions, including the full URLs, clickstream to, through and from our Services (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.

How do we collect Personal Information?

We only collect Personal Information that we believe is reasonably necessary for a legitimate purpose, as further described below. We use different methods to collect your Personal Information, including through:

• Direct interactions with you when you provide it to us, such as when you log in to your QuickFacts account, or when you correspond with us through the Services, by email, phone, or otherwise.
• Automated technologies or interactions as you navigate our Services. Information collected automatically may include usage details, IP addresses, and information collected through cookies or other tracking technologies.
• Third parties or publicly available sources, such as other users of the Services, our business partners, and unaffiliated third parties (such as advertising networks).

Cookies

A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

Use of Your Personal Information

We will only use your Personal Information for purposes identified in this Privacy Policy or if required by law. The Personal Information that we collect and store is primarily used for the following purposes:

1. to provide you with access to the Services (for example, to allow you to create an account);
2. to provide you with information relating to our Services;
3. to provide you with information, products or services that you request from us;
4. to follow up on your comments and suggestions;
5. to fulfill the purposes for which you provided the Information or that were described when it was collected, or any other purpose for which you provide it;
6. to carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements;
7. to notify you about changes to our Services or any products or services we offer or provide through it;
8. to improve our Services, products or services, marketing, or customer relationships and experiences;
9. to manage and develop our business systems and operations; 
10. to monitor and conduct an analysis of our website traffic and usage patterns; 
11. to post customer testimonials, comments or reviews; 
12. to protect our rights and property; or
13. to lessen a serious threat to personal safety, health or security.

Analytics

We may use third-party web analytics services in provision of our Services, such as those of Google Analytics. These service providers use Personal Information and non-identifying information to help us analyze how users use the Services, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. We also use Google Analytics for certain purposes related to advertising. To prevent Google Analytics from using your Personal Information for analytics, you may install the Google Analytics Opt-Out Browser Add-on.

Disclosure of your Personal Information

We will not sell, share, trade or otherwise distribute your Personal Information to third
parties, except in accordance with this Privacy Policy. 

We may share Personal Information collected from you with our affiliates, or in the context of a business transaction, we may transfer such Information to a successor entity or to an entity which purchases substantially all of the assets of QuickFacts.

We sometimes contract with outside organizations to perform specialized services such as hosting the Services. Our suppliers may at times receive, process or handle some of your Personal Information. Only the Personal Information necessary to perform the services under the contract is given to the supplier. Under their contracts with us, our suppliers may use such Personal Information only to carry out the contracted service and must not store or use the information for any other purpose. Our contracts with suppliers require that they provide a
level of protection for your Personal Information that is comparable to our own.

We may also disclose your Personal Information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.
• To enforce or apply other agreements to which we are a party, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of QuickFacts, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Data Transfers

Note that Personal information may be stored, accessed, used and otherwise processed inside and outside of Quebec and/or Canada. When Personal Information is located outside Quebec and/or Canada, it may be subject to laws that have different standards of protection and may allow for foreign law enforcement and governmental access.

Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.

Security 

The security of your Personal Information is important to us. To ensure that your Personal Information is secure, we have put in place commercially suitable procedures to safeguard the Personal Information we collect against unauthorized use, disclosure, or modification. Nonetheless, transmission of information on the internet is not completely secure. Therefore, we cannot guarantee the security of data sent to us electronically on our Services, by email or otherwise and transmission of such data is therefore entirely at your own risk. Likewise, the storage of information is not completely secure and we cannot guarantee the security of data stored on our system and storage of such data is therefore entirely at your own risk.

Children

Our Services are not intended for children, and we do not knowingly collect Personal Information from children. If you believe we might have any information from or about a child, please contact us at [email protected]

Retention of Personal Information 

The Personal Information that you provide will be retained by QuickFacts in accordance with applicable laws. However, we will take reasonable steps to destroy or permanently de-identify Personal Information we hold if it is no longer needed for the purposes for which it was collected.

Access and Correction

QuickFacts will take reasonable steps to ensure the Personal Information we hold is accurate, complete and up-to-date. Upon your written request, and subject to certain exceptions provided by law, QuickFacts will inform you of the existence, use, and disclosure of your Personal Information and give you access to that information. QuickFacts may charge a minimal fee for providing such access to you. If you believe that the Personal Information that QuickFacts holds about you is not accurate or complete, you may write to QuickFacts at the email [email protected]. If you are able to establish that the information is not accurate or complete, QuickFacts will take reasonable steps to delete and/or correct the information so that it is accurate, complete, and up-to-date. In order to facilitate a request to correct or update information, QuickFacts may ask you to provide additional information to confirm your
identity. Any such information will only be used for the purpose of confirming your identity and will not be retained by QuickFacts.

If you are a resident of Quebec, we will inform you if we exclusively use automated processing to render a decision about you. You also have the right to request information about the Personal Information used to make that decision, and to request that the information be corrected.

Interest-Based Advertising

Some content or applications on our website, including advertisements, are served by third-parties, including advertisers, ad networks and servers, contentnproviders, and application providers. These third parties may use cookies, alone or in conjunction with other tracking technologies, to collect information about you when you use our website. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioural) advertising or other targeted content. 

To opt-out of interest-based advertising, and to find information about how to block orlimit cookies, visit AdChoices, the Canadian self-regulatory program for online interest-based advertising, administered by the Digital Advertising Alliance of Canada (“DAAC”).

Canada’s Anti Spam Law (“CASL”)

We will only send you commercial electronic messages (“CEMs”) where we have your express or implied consent to do so. Your consent to receive CEMs is implied where we have an existing business relationship with you, or you have reached out to us and made an inquiry within a certain time frame. You may unsubscribe from receiving CEMs at any time, by clicking the unsubscribe button on an email or following the direction provided in a text message.

Consent and Withdrawing your Consent

By submitting Personal Information to QuickFacts, or our service providers and agents, you consent to the collection use, disclosure, and transfer of your Personal Information in accordance with this Privacy Policy and as permitted or required by law. You may withdraw your consent at any time to the collection, use, disclosure, or transfer of your Personal Information time by contacting us at [email protected]. If you withdraw your consent (or if you decide not to provide certain personal information), you acknowledge that we may not be able to provide you, or continue to provide you, with certain products, services, or information that may be of value to you.

Contact Us

If you have any questions, concerns or suggestions regarding this Privacy Policy, please
contact us at:

Contact: Christy Silvestri

Email: [email protected]

This Privacy Policy last updated on September 13, 2024.